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The information on this page outlines the general conditions that apply to having a website hosted by MIS, without all the in-depth stuff on the Terms page. Basically this is all you need to be observant of if MIS host your site. However the full terms do need to be agreed to.

Hosting packages are billed in advance, and if you cancel at any time you are still liable for the costs for the package until the end of the pre-invoiced period - ie no refunds are made.

Features of various packages may change from time to time - if a change disadvantages you, you will receive notification at least 1 month in advance. Cancellation of an account due to this circumstance only, will entitle you to a refund of any advance hosting fees paid, less 1 month.

Guarantees/warrantees - MIS assure you that your site will be up and available on the Internet 99.0% of the time over each year. In reality an 'up time' of close to 99.5% and higher is usual. However no guarantee is offered, nor any liability whatsoever accepted. If 'down time' of your site is in fact greater than 2% in any month MIS will gladly credit your account pro-rata for the period that your website was unavailable on the Internet to the general public.

"Inappropriate" content on websites is a no-no. Use your imagination here, but check the Terms page to be sure. Bona fide medical sites etc are normally ok, but please enquire first.

Technical support - is limited for accounts that are managed by yourself. Full support is provided for customers that choose the Managed option. Managed accounts will also receive up to 1 hour per month of design, publishing, and alterations support. This is almost always more than enough to keep your site fully maintained. Technical/system problems do not count toward this time limit. Additional time spent on non-system issues will be charged at the rate of $35.00 per hour, in half hour increments, but will be discussed in advance.

Bandwidth limitations - Each account plan has a limited amount of traffic bandwidth. For example the Standard accounts have a limit of 500 MB - this is usually more than adequate, and equates to the Plans page being visited over 13400 times.