Terms and Conditions - Billing

Website setup: Website design, setup and publishing fees are payable in advance.

Typically when we set up a website, a draft of your site will be created, and upon your approval and once payment is received, the site will be completed and published online.

Website hosting: Monthly hosting fees are payable in advance, by the 1st of the month prior to the month of hosting.

Unless stated otherwise, your monthly hosting fees include our maintaining the site for you, including periodic updates and amendments.

Domain name hosting: Domain name fees are payable annualy in advance.

Terms: All fees are payable in advance. Website hosting for accounts that are 7 days overdue are automatically suspended.*

Cancellation: There are no cancellation fees or penalties. However one month's notice is required if you wish to discontinue your website hosting with MIS.

Payment methods: Accounts should be paid directly to Managed Internet Solutions' bank account, via automatic payment, direct debit, manual deposit or Internet banking. Cheque payments are not usually accepted. If payments are made by cheque a $25.00 surcharge will apply.

Please supply your domain name (without the www) or business name as a reference when making payments or setting up automatic payments.

* We encourage you not to let your website hosting become suspended, as this can have a negative affect on your site's search engine rankings, which can be slow to build up again.

Other general terms

Website updates: Usually your monthly hosting fees include our making updates to the site on your behalf. Full priced hosting includes up to an hour per month, or lower priced hosting up to 30 minutes per month. If major updates are required that exceed these allowances you will be consulted for confirmation, whereupon an hourly charge may apply.

The general rate for website updates or speculative design work are $30.00 per hour for hosting customers, otherwise $60.00 per hour, charged in half hour increments.

In all cases where additional costs may be incurred you will be consulted first.

Technical support: All MIS customers are entitled to free limited computer hardware, software and Internet technical support and advice, via email or occasionaly via telephone. (Home or business visits can be made, but will incur a charge).